Reference

Open your privacy controls before joining

Q: Can I ask for my account data to be removed?

You can request removal through live chat or privacy@sontoto.xyz. Some records may need to stay for security, dispute handling or legal duties, and the final response may depend on local law.

Live Baccarat, Crash Games, Super Bingo and QRIS wallet checks create account records, and this Privacy Policy explains how we handle them before you open your account.

Account data useDANA and QRIS recordsCookie controlsPrivacy contact paths

Explore the lobby Read FAQ

Check how policy applies in Indonesia

sontoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy rights matter from the first account step, so we collect only the details needed to create your login, secure your wallet, process DANA, OVO, GoPay or QRIS activity and keep service records accurate. When you add a mobile number, choose a password, enter a

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payment reference or open Live Baccarat, we record the action, time, device type and account status. If your login switches from Jakarta Wi-Fi to mobile data, we may flag the new session for account safety. Access to account services is available where local law permits, and
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data requests may depend on local law. We do not sell your account details to outside advertisers.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach our privacy team fast

Privacy questions need a clear route, not a generic inbox. We give you direct paths for account-data access, correction, cookie questions and payment-record concerns. Before we change or release account details, we may ask you to confirm your mobile number, last login time or a recent QRIS reference so the request is linked to your own account.

Team online

Live chat privacy help

Message us through live chat from 09:00 to 01:00 WIB and choose the privacy topic. We can explain cookie settings, recent device entries and why a payment record appears on your account history.

Email privacy desk

Send privacy requests to [email protected] with your username and the data change you want. Do not include wallet PINs; we only need account identifiers and enough context to locate the record.

Account request form

Inside the lobby, open Account > Profile > Privacy requests to ask for access, correction or removal. The form logs the date, request type and contact channel so follow-up stays linked.

CONTROL CENTRE

Set your account data controls

We handle privacy through practical account controls and logged actions. Your profile, wallet, cookies and device sessions are treated as separate data areas, so a cookie change does not alter payment records…

Account details

When you open an account, we collect your username, mobile number, password status and security choices. These details help us confirm access, answer privacy requests and prevent someone else changing your profile.

Payment records

DANA, OVO, GoPay and QRIS records include reference numbers, time stamps and account balances tied to the transaction. We do not store your wallet PIN, and payment checks stay separate from game activity.

Device activity

We record browser type, IP range and device session so you can spot unusual access. You can open Account > Security > Active devices and remove a session you no longer recognise.

Cookie choices

Cookies keep you signed in, remember display settings and help us spot failed login loops. You can clear them in your browser under Settings > Privacy > Site data without closing your account.

Game session records

Live Baccarat, Volleyball Betting, Crash Games and Mega Fishing actions create session logs linked to fairness checks and account history. These records help answer disputes without sharing your private profile outside the needed team.

Retention and changes

We keep records only while they are needed for account operation, legal duties, dispute handling or security checks. If you ask for a correction, we log the request and tell you what changed.

Ask clear privacy questions before joining

You should know what happens to your data before you share it. These privacy answers cover account opening, payment records, cookies, device access, game logs and contact routes. If your case involves a specific wallet reference or login session, send it through our privacy form so we can match the request accurately.

We collect your username, mobile number, password status, device session and account step history. We use those details to create your login, protect access and answer privacy requests tied to your account.

Payment records contain references, amounts, time stamps and account balance changes. We use them for wallet matching, dispute checks and account history, while keeping wallet PINs outside our systems.

Yes. Open Account > Profile > Privacy requests and choose correction. We may ask you to confirm your mobile number or recent login time before changing account details linked to your profile.

You can request removal through live chat or [email protected]. Some records may need to stay for security, dispute handling or legal duties, and the final response may depend on local law.

Cookies keep your session active, remember display choices and help detect repeated failed logins. You can clear site data in your mobile browser settings, then log in again with your usual account details.

Only internal teams with a work need can access game session records. We use those logs for account history, technical checks and dispute handling, not for selling your private profile.

Live chat is available 09:00 to 01:00 WIB for first checks. Email requests are queued by account and request type, and we reply after matching your identity details safely.

Open your privacy controls before joining

Reach our privacy team fast

Live chat privacy help

Email privacy desk

Account request form

Set your account data controls

Account details

Payment records

Device activity

Cookie choices

Game session records

Retention and changes

Ask clear privacy questions before joining

01 What data do you collect when I open an account?

02 How are DANA, OVO, GoPay and QRIS records handled?

03 Can I ask to correct my account details?

04 Can I ask for my account data to be removed?

05 Why do you use cookies on my phone?

06 Who can see my Live Baccarat or Crash Games activity?

07 How quickly do you answer privacy requests?

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